Here you will find answers to all your questions about payments that you still have to make or have already made. You will also find information about credits, gift certificates and cashback promotions.
As soon as we have shipped your order, we will always send the invoice by email as an attachment to your shipping confirmation. Then wait until your order has been shipped. After this, you will receive the invoice in the shipping confirmation.
Did you choose to pay with a bank transfer? Then you can transfer the money to our bank account: . When paying, always state your name and order number.
Yes you have to pay the return costs. You can pack your product in the original packaging. Send your product in a sturdy box that you close tightly.
Use the shipping label in your email, print it out and stick it on the box. Do you not have a printer? Write the return number, reply number and your name on the box. Take the box to a postal point in your area.
Check if money has been withdrawn.
Due to the busyness of our payment platform, a payment is sometimes delayed. Didn’t you receive an order confirmation after 1 hour?
The fastest way to get help is to contact our customer service.
We will send you the order confirmation.
Also check your spam box, sometimes your order confirmation ends up there.
No money has been debited? Then the payment failed. You can then place your order again. We do not process orders without successful payment, so you don’t have to worry about receiving two orders.
Yes. As soon as you start paying you will enter a secure internet environment. This way others don’t get the chance to secretly watch. Your transaction details are encrypted and sent via an SSL connection. You recognize a secure SSL connection by the green lock in your browser.
You can pay online with iDEAL, credit card (we accept Visa or Mastercard), PayPal, Klarna Apple Pay or KICK gift cards.
You pay for your order in advance. Payment in installments or payment at the door is not possible.